5 Questions You Should Ask Yourself Before Establishing an In-House Sales Center
Establishing an in-house sales center sounds like the natural next step when a business grows. There’s real logic to it—complete control, a team physically present with you, a sense of control over the entire service chain, “it’s ours.” But before rushing to post job openings and rent additional office space, it’s worth stopping to ask […]
The Big Mistake Business Owners Make Before Choosing an External Sales Provider
Almost every first sales conversation with a potential client opens with the same question: “How many meetings do you guarantee per month?” It’s a natural question—but it’s also the wrong question. It focuses all the attention on the number and misses what really determines whether the partnership will succeed over time. I hear this question […]
Introduction to Customer Retention and Service
Sell Alone, or with a Sales Center?
Quality Customer Service: The Key to Business Success
Quality customer service is the key to business success. In today’s competitive era, customers seek a positive and professional experience in every interaction, and the way to meet these expectations is through excellent customer service. As Martin Luther King Jr. said: “We tend to judge success by the size of our salaries or the size […]
Existing customers are an asset for every business owner
Many business owners focus on bringing in new customers by investing resources in marketing, advertising, creating promotions, etc., while simultaneously forgetting the important asset already in their hands: existing customers Existing customers are an audience that has already approached the business and purchased services or products from it. Such experienced customers typically constitute an exceptional […]
How to Be a Good Service Representative
The qualities of a good customer service representativeare qualities that can be learned A service representative serves as the storefront of the business. They represent the business to new and existing customers, and the more pleasant, reliable, professional, and good they are— the business will also be perceived as such in the eyes of the […]
What is customer service?
What is customer service? Good customer service is the way to retain customers, build a good reputation for the business, and attract new customers Customer service is an essential service that encompasses all of the business’s interactions with its customers before, during, and after a transaction. Every business owner naturally wants to retain their customers […]
